The Weinel Group / Customer support
Shipping & policies
Before you order.
After it arrives.
The details are here.
In-stock items usually ship the same or next business day. Rush requests must arrive before noon Eastern. Shipping estimates may change; restrictions and free-freight exclusions apply.
Prepaid wire transfer is required. Customers pay customs, duties, and brokerage fees; final shipping costs are confirmed before dispatch. For orders outside of Canada, please call the office to place the order.
Unused, resalable goods require authorization and original documentation. Exclusions include custom, cut-length, closeout, and non-stock items. Request a Return Authorization Number (RMA#) within 30 days after receiving your order.
The store uses cookies for cart and account features and describes sharing with service partners, including marketing and analytics providers. Read the full policy for its disclosure language.
RNR-manufactured products have a limited one-year materials-and-workmanship warranty. Other manufacturers’ terms apply to their products.
Orders are accepted from adults. Pricing changes require customer acceptance before shipping. Tax, payment, promotion, and government-account conditions are detailed in the full policy.
This site uses WordPress and WooCommerce accounts. Account details, addresses, carts, inquiries, and orders may be stored in the site database. Clearing browser storage does not delete account or order records.
Contact and application forms submit inquiries to the site team for review.
Let’s get it sorted.
Questions about shipping, a return, or your order? Talk to our team.